Shipping Policy

Effective Date: January 6, 2025

At Noovahexpc, we are committed to delivering your orders quickly and securely. Below are the details of our Shipping Policy, which outlines the shipping process, costs, and delivery timelines for your convenience.

1. Shipping Locations

We ship to both domestic and international destinations. We currently offer shipping to most countries around the world. Please note that some restrictions may apply depending on the destination, and certain products may not be available for shipping to certain regions.

For international customers, please be aware that customs duties, taxes, and import fees may apply, which are the responsibility of the customer.

2. Shipping Methods and Costs

We offer a variety of shipping options to accommodate your needs:

  • Domestic Shipping (within the United States):

    • Standard Shipping: Estimated delivery within 5-7 business days.
    • Expedited Shipping: Estimated delivery within 2-3 business days.
    • Priority Shipping: Guaranteed delivery within 1-2 business days (for certain locations).

  • International Shipping:

    • Standard International Shipping: Estimated delivery within 7-21 business days, depending on the destination.
    • Expedited International Shipping: Estimated delivery within 3-7 business days, depending on the destination.

Shipping costs are calculated based on the weight of your order, the destination, and the selected shipping method. The final shipping cost will be displayed during the checkout process.

3. Order Processing Time

Orders are processed within 1-3 business days after receiving your order and payment. Once your order has been processed, it will be shipped out according to the shipping method selected during checkout.

Please note that during high-demand periods or holidays, order processing times may be slightly longer. We will notify you of any delays.

4. Tracking Your Order

Once your order has been shipped, you will receive an email notification with a tracking number. You can use this tracking number to monitor the progress of your order on the carrier’s website.

If you have not received your tracking information or are having trouble tracking your package, please contact our customer support team.

5. Shipping Delays

While we strive to ensure timely delivery, certain factors, such as weather conditions, holidays, or customs processing, may cause shipping delays beyond our control. We will keep you informed of any significant delays.

If you encounter any issues with shipping or experience delays, please reach out to our customer support team for assistance.

6. Shipping Restrictions

Certain items may have shipping restrictions based on the shipping carrier, destination country, or product regulations. If there are restrictions on an item in your order, we will contact you to discuss alternative shipping options or offer a full refund.

7. Damaged or Lost Shipments

If your order is damaged during shipping or if you do not receive it within the expected delivery time frame, please contact our customer service team immediately. We will investigate the issue with the shipping carrier and offer a solution, which may include a replacement or a refund.

We recommend inspecting your package upon receipt and reporting any visible damage within 48 hours of delivery.

8. Customer Responsibility

It is the customer’s responsibility to provide the correct shipping address during checkout. We are not responsible for delays, non-delivery, or returned shipments due to incorrect or incomplete address details. Please ensure that all address information, including the postal code, is accurate before placing your order.

9. Customs Duties and Taxes (International Orders)

For international orders, customs duties, taxes, and import fees may be imposed by the destination country. These fees are the responsibility of the customer. We are not responsible for any additional charges applied by customs or other regulatory bodies.

If your order is held by customs, it may result in a shipping delay. Please check with your local customs office for more information on potential fees or restrictions.

10. Shipping Address Changes

If you need to change the shipping address after placing your order, please contact our customer service team immediately. We will do our best to accommodate the change, but we cannot guarantee address modifications once the order has been shipped.

11. Shipping to P.O. Boxes

We do ship to P.O. Boxes in the United States, but please note that certain shipping methods may not be available for P.O. Box addresses. We recommend providing a physical address to ensure timely delivery.

Contact Information:

If you have any questions regarding our Shipping Policy, or if you need assistance with an order, please feel free to contact us:

This Shipping Policy is designed to provide you with all the necessary information regarding shipping procedures, costs, and timelines when purchasing from Noovahexpc. We aim to ensure your shopping experience is as smooth as possible, from the moment you place your order to when it arrives at your doorstep.