Return and Refund Policy

Effective Date: January 6, 2025

At Noovahexpc, we want you to be completely satisfied with your purchase. If for any reason you are not fully happy with your watch, we offer a straightforward return and refund process to make your shopping experience as hassle-free as possible. Please review our return and refund policy below:

1. Return Eligibility

You may return items within 30 days of receiving your order, provided that the following conditions are met:

  • The watch is unused, unworn, and in its original condition.
  • The watch is returned in its original packaging, including all tags, labels, and accessories.
  • The item is not a final sale or customized/engraved product.

Please note that certain products, such as limited edition watches or items marked as non-returnable, may not be eligible for a return. Be sure to review product details at the time of purchase.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer service team at info@Noovahexpc.com or call (507) 754-5046 to request a return authorization.
  2. Provide your order number, the reason for the return, and any additional details about the item.
  3. Once your return request is approved, you will receive instructions on how to return the item to us.
  4. Package the item securely and include a copy of your receipt or order confirmation.

3. Return Shipping Costs

Return shipping costs are the responsibility of the customer, unless the return is due to a defect, incorrect item, or an error on our part. We recommend using a trackable shipping service or purchasing shipping insurance, as we are not responsible for lost or damaged returns.

4. Refund Process

Once we receive and inspect the returned item, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used for the purchase.

  • If you paid via credit/debit card, the refund will appear on your statement within 1-2 billing cycles, depending on your bank.
  • If you paid via PayPal, the refund will be credited to your PayPal account.

Please note that shipping fees are non-refundable, unless the return is due to our error.

5. Exchanges

We do not offer direct exchanges. If you would like to exchange an item for a different model, please return the original item for a refund and place a new order for the desired product.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team immediately at info@Noovahexpc.com or call (507) 754-5046. We will assist you in arranging a return for a replacement or full refund, and we will cover any return shipping costs.

7. Final Sale Items

Certain products are marked as final sale and are not eligible for return or refund. These may include:

  • Custom or personalized items
  • Limited edition or clearance items

Please check the product details before completing your purchase to ensure that the item is not part of a final sale.

8. Changes to the Return and Refund Policy

We reserve the right to update or modify this Return and Refund Policy at any time. Any changes will be posted on this page, and the updated policy will include the new effective date. We encourage you to review this policy periodically for any updates.